RETURNING OR EXCHANGING ITEMS 

Your original receipt must accompany your returned items(s) to process your refund.  All returned items must be in their original state, with all tickets attached and deemed by the Bay to be unworn/undamaged before they can be accepted for a refund.  

Merchandise can be returned up to 
*90 days if purchased with an HBC Credit Card or HBC MasterCard.

*60 days for furniture, mattresses, major appliances and Patio Furniture.

*30 days for Home Electronics and Jewellery.

Refunds, returns or exchanges will not be made on Gift Boxes.

Returns may be subject to a restocking fee or disposal fee for mattresses.

Merchandise can be returned/exchanged up to 30 days if purchased with any other tender type, and the refund amount will be applied to the original tender.  

After 30 days, and up to a period of 60 days, the refund amount will be applied to an HBC Gift Card. 

Merchandise returned/exchanged without a receipt, will be refunded to an HBC Gift Card at the lowest sale price.  For audit purposes, we ask that you provide us with your name, address and telephone number.  Valid photo ID may be required.  

Items purchased online can be returned to any Bay store or shipped back to our warehouse. Shipping fees apply to items returned by mail unless the item was damaged or broken, or the wrong item was sent.

Price adjustments will be made with the original receipt, within 7 days of purchase.

Price adjustments will not be made for clearance merchandise.  

Merchandise returned with a gift enclosure receipt will be refunded on an HBC Gift Card.  

Refunds/exchanges are not permitted after the allowable return period.

See in-store for other exceptions and details.

Exchanges

If you are not satisfied with your purchase and wish to exchange it, you may return it in accordance with our return policy and then call 1-800-521-2364 with your original order number. We'll be happy to replace your order for you. You will not be charged shipping costs on the new order.