Receive free standard shipping when you use your HBC† MasterCard® or HBC Credit Card on a total purchase amount of $45 or more in the following departments*:
Women's, Shoes, Handbags & Jewellery, Men's, Children's, Home and HBC Collections.
Receive free standard shipping when you use your HBC† MasterCard® or HBC Credit Card on a total purchase amount of $29 or more in our Beauty department*.
FREE SHIPPING WITHOUT HBC CREDIT
Receive free standard shipping on a total purchase amount of $99 or more in all departments with any other tender*.
Furniture, canoes, patio furniture, patio accessories, barbecues and mattresses are excluded from all free shipping promotions.
APPLY FOR AN HBC MASTERCARD OR HBC CREDIT CARD
If you do not have an HBC† MasterCard® or HBC Credit Card, you can apply for one here
SHIPPING & RATES
We’ve partnered with Canada’s premier logistics companies to bring The Bay to your doorstep.
Please Note: The majority of our orders will arrive within 5 business days. Some items in your order may ship from one of our stores and will arrive in a separate package. You will receive a separate shipment confirmation email that will include tracking information for each package. These items may take longer than 5 days to arrive.
Standard Shipping 1-7 Business days when order is placed by 1pm EST
Express Shipping 1-3 Business days when order is placed by 1pm EST
Next Day Shipping 1 Business day when order is placed by 1pm EST
PLEASE NOTE: thebay.com is not responsible for delivery delays that may occur as a result of poor weather conditions and parcel volume.
Our posted rates are as follows:
$50.01 to $75
$75.01 to $100
$100.01 to $150
$150.01 to $250
$250.01 to $400
Additional shipping fees may apply.
SEPARATE CHARGES AND SERVICES APPLY TO FURNITURE, BBQ, MATTRESS AND PATIO FURNITURE. CONTACT CUSTOMER SERVICE FOR DETAILS.
Additional shipping charges may apply to some items due to large size and/or bulkiness. Please see the product details page, as it is indicated whether or not a shipping surcharge will apply to that item.
Please note: Orders that match or exceed 50lb’s will be redirected to the nearest Canada post facility.
* Allow extra time for deliveries to non major centres and remote locations. For more information on shipping and to track your packages, visit www.canadapost.ca, or www.purolator.com.
*Offer is based on merchandise total and does not include taxes or any additional charges. Free standard shipping is applied after discounts and/or promotion code offers. Offer not valid at The Bay or any other HBC stores. Additional fees apply for Express or Next Day Shipping. Applies to Canadian delivery addresses only. We reserve the right to amend the free shipping threshold on purchases made with other tenders at anytime, without notice.
† Hudson’s Bay Co., HBC, The Bay and their associated designs are trademarks of Hudson’s Bay Company, used under licence. Credit is extended by Capital One.® Capital One is a registered trademark. MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated. All trademarks used herein are owned by the respective entities. All rights reserved.